RETURNS & EXCHANGES

GENERAL INFO

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. 

Shipping is complimentary on all exchanges.

Please make sure your items are returned new, unused and with all ANN WORLEY LTD packaging and tags still attached. Returns that do not meet our policy and are damaged or soiled will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing customercare@annworleyltd.com if you have any further questions.

To return simply use the included shipping label and send your item(s) back to us within 14 days of receiving your order.

Please follow the steps below to return your purchase.

To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email customercare@annworleyltd.com if you intend to use another service and send your purchase to the following address:

ANN WORLEY LTD
6158 TOMPKINS DRIVE
MCLEAN, VA 22101

REFUNDS

Your refund will be credited to the original payment method.

Please note that refunds can take up to 10 - 15 working days to show on your account due to varying processing times between payment providers.

OVERALL POLICY

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your ANN WORLET LTD account.

Late Returns

Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period are accepted at the discretion of ANN WORLEY LTD.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Faulty goods

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days. 

Colors

We have made every effort to display the colors of our products that appear on ANN WORLEY LTD as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Final Sale

Final sale items purchased during our sale clearance cannot be returned or exchanged.